We love offering you the absolute best value on our beautiful, high-quality bedroom furniture as well as our beds and mattresses. If you happen to spot the exact same item for a lower price at another retailer, please let us know! We will gladly review it and, wherever possible, match that price. This way, you get the best deal around while still supporting a local independent business.

How It Works

To help us match a price for you, the competitor's offer just needs to tick a few standard boxes:

• Available Right Now: The item must be brand new, in stock, and ready for immediate delivery with the same arrival timeframe. We are unable to match a bed we have in stock against a competitor's backordered or delayed stock.
• Completely Identical: The item needs to be the exact same brand, model, size, fabric, colour, and specification. Because of this, we can't match against ex-display clearance items, liquidation stock, or closing-down sales.
• Genuine Retailers: The competitor must be an authorized UK retailer selling directly to the public. This means we cannot match prices found on auction websites or third-party online marketplaces.
• The Total Cost: When we compare prices, we look at the full final cost. This includes any delivery, assembly, or extra hidden charges the other store adds at checkout.
• Standard Pricing Only: To keep things fair, we can't match membership-only prices, club loyalty rewards, promotional vouchers, bundle packages, or special first-time customer discounts.
• Payment Methods: The payment options and finance terms offered by the other retailer must be comparable to the terms we offer you.

Our friendly team will just do a quick, simple check to verify the details before locking in your discount. To get your savings applied, please reach out to us to

arrange your price match prior to completing your order or delivery, as we are unfortunately unable to adjust prices or issue refunds retrospectively once an order has been finalized and processed.

Ready to Match a Price?

Get in touch with our lovely team today and we will take care of everything for you!

Drop Us an Email

exeter@devonbedcentre.co.uk

exeter@christiesfurniture.co.uk

penryn@christiesfurniture.co.uk

Give Us a Ring

Devon Bed Centre: 01392 255906

Christies Furniture Penryn: 01326 373272

Christies Furniture Exeter: 01392 908333

Returns & Cancellations

We want you to love your new bed! If something isn't quite right, we are always here to help you get it sorted.

Cancelling Your Order & Made-to-Order Beds

Standard Stock Items: Changed your mind before delivery? No problem at all. If it’s a standard stock item, you can cancel at any time before it leaves our warehouse for a full refund.

What is a "Made-to-Order" Item? These are beds, headboards, or mattresses built, upholstered, or altered specifically to your individual requirements—including your choice of non-standard fabrics, bespoke colours, or custom dimensions.

Changing a Made-to-Order Item: Because our workshop team gets to work quickly, you have a strict 48-hour window from your order confirmation to change or cancel a custom order.

Late Cancellations: If you need to cancel a custom order after those first 48 hours, please get in touch with us as soon as possible. Because our craftsmen will have already started on your bespoke build, a partial cancellation fee may apply to help us cover the specialist materials and

labour costs already incurred.

Returning an Item (If You Change Your Mind)

Our Return Window: Under the legal guidelines for Distance Contracts, you have 14 days from the day your delivery arrives to let us know if you would like to return a standard item.

Custom Orders: Because Made-to-Order items are custom-built to your unique specifications, we are unfortunately unable to accept change-of-mind returns on them once they have been delivered to your home.

Getting it Back to Us: For standard returns, you are responsible for getting the item safely back to our warehouse. Don't have a big van? Don't worry! We can gladly arrange a professional collection for you, and we will simply deduct a transport collection fee from your final refund.

Keeping it Fresh: To qualify for a refund, items just need to be completely unused, in a perfect resalable condition, and tucked safely inside their original packaging.

Hygiene Rules: For health and hygiene reasons, we cannot accept returns on mattresses, pillows, or bedding if the protective packaging or seal has been opened, or if the items have been slept on.

In most cases, yes absolutely! We highly recommend popping in to see our beautiful furniture and test out our beds and mattresses in person—after all, there is nothing quite like a proper comfort test to find your perfect match.

Because we want your visit to be completely worthwhile, here is a quick tip before you head out:

Our Displays Change Regularly: We love keeping our showrooms fresh, up-to-date, and full of inspiration, which means our floor models change quite frequently.

Give Us a Quick Shout First: To avoid any disappointment before you travel, please drop us a quick line or give us a ring to check if the specific item or model you have your eye on is currently on display at your nearest branch.

If the exact model isn't on the floor, our lovely showroom teams can almost always show you an incredibly similar alternative or guide you through fabric swatches to help you make your choice with complete confidence!

Drop In and See Us

Feel free to contact your closest showroom before your journey:

Devon Bed Centre (Exeter)

Telephone: 01392 255906

Email: exeter@devonbedcentre.co.uk

Christies Furniture (Exeter)

Telephone: 01392 908333

Email: exeter@christiesfurniture.co.uk

Christies Furniture (Penryn)

Telephone: 01326 373272

Email: penryn@christiesfurniture.co.uk

Free Fabric Samples: Finding Your Perfect Match

We know that choosing the right texture and shade is a big part of creating your dream bedroom! To help you design with complete confidence, we are always delighted to provide fabric samples so you can see exactly how they look and feel in the unique lighting of your own home.

Before you request your swatches, here are a few handy things to keep in mind:

Get Expert Advice: Along with your samples, our lovely, knowledgeable team is always on hand to offer friendly design tips, advice on durability, or help you figure out which fabric type best suits your lifestyle.

A Quick Note on Fabric Batches: Because our gorgeous fabrics are woven and dyed in traditional mill batches, very minor colour or shade variations can occasionally happen between different production runs. Getting a sample is the best way to get a beautifully close match to your final build!

Request Your Samples Today

Drop our friendly team a line and we will get your swatches sorted out for you:

Get in Touch via Email

exeter@devonbedcentre.co.uk

exeter@christiesfurniture.co.uk

penryn@christiesfurniture.co.uk

Give Us a Ring

Devon Bed Centre: 01392 255906

Christies Furniture Penryn: 01326 373272

Christies Furniture Exeter: 01392 908333

Investing in a great mattress and bed base means investing in long-term peace of mind. We are so confident in every product we hand-select that we back your purchase with a dual-layered protection plan designed to keep your bed pristine and supportive for years to come.

To give you complete confidence, every mattress order automatically includes a complimentary, high-performance Staingard Mattress Protector. By combining our 6-Year Manufacturer’s Guarantee with Staingard's advanced 10-year stain-defence technology, we ensure your sleep system is structurally protected, and your mattress is completely protected against unexpected accidents for a full decade.

The Full Terms and Conditions

This protection package consists of two distinct parts: our voluntary 6-Year Store Manufacturer’s Guarantee and your bundled 10-Year Staingard Protection Plan. Please review the full requirements below.

1. What is Covered

Our 6-Year Promise (Years 1–6): We want your bed to stay as supportive

as day one. We fully cover broken or collapsed springs, frame warping, or structural seam failures under normal use. This covers both the mattress and the bed base, including any visible sagging or deep mattress indentations greater than 2.5cm (1 inch) not caused by an incorrect setup. [1]

Our 10-Year Stain Promise (Years 1–10): Life happens, and we have you covered. Your Staingard protection plan completely handles sudden, accidental spills from everyday foods, drinks, cosmetics, inks, and household acids that manage to penetrate the protector and mark the mattress fabric.

Stain Guarantee Mattress Exclusivity: Please note that while the 6-Year Manufacturer's Guarantee covers both the bed base and the mattress, the 10-Year Stain Promise covers the mattress only. This stain protection does not extend to the bed base, divan, headboard, or any associated bed frame.

2. The Golden Rule: The Protector Must Be Used

To keep your mattress looking and feeling brand new, the provided Staingard Mattress Protector must be fitted from day one. Far from a basic cover, this luxurious, ultra-comfortable protector is fully washable and highly breathable, offering advanced anti-allergen and dust mite protection. Your 10-year stain warranty remains fully active as long as this premium protector is on the bed at the time of an accident.

3. Fair Exclusions (What is Not Covered)

While we aim to be as generous as possible, we do have a few fair exclusions to keep our prices competitive for everyone:

The Mattress Settling In: Just like a new pair of premium shoes, your mattress will naturally soften and the internal comfort layers will settle slightly as they contour to your body shape. This is completely normal and means your mattress is doing its job.

Changes in Comfort Taste: Your sleep health is vital, but we cannot accept claims if your personal firmness preferences change over time, or if the mattress simply feels too hard or soft down the line.

Gradual Everyday Aging: Our stain plan is built for sudden accidents, so it does not cover the slow, gradual build-up of daily dust, perspiration marks, or body oils that naturally accumulate over years of use.

Accidental Damage and Misuse: To protect the structural integrity of your bed, we cannot cover accidental rips, cuts, burns, or structural issues caused by jumping on the bed or from general miss-use, overloading it, or pet damage.

Neglect and Hygiene: For the safety of our delivery teams, we cannot process claims for mattresses or bases that have developed severe hygiene issues, dampness, or mould due to poor room ventilation or neglect.

Stain Exclusions for Bed Bases: The stain guarantee strictly excludes any marks, spills, or accidental damage caused to the bed base, divan base, drawers, or headboard fabric. Only the mattress itself is covered for stains.

4. Hassle-Free Claims Validation & Verification

We believe making a claim should be straightforward. Depending on when an issue arises, we use a simple verification process:

Your First 6 Months: If any manufacturing fault develops within the first six months, we will arrange a direct repair or replacement as soon as we receive your completed claim form.

Years 1 to 10 Support: For claims made after the first six months, the verification rests on the claimant. To help us fix the issue quickly, simply provide clear photographic evidence of the problem (such as using a straight-edge ruler to show dipping or structural base faults) alongside your claim form.

Independent Advice: We want to be completely fair, so we reserve the right to request an independent inspection report or a professional assessment before replacing an item.

Stain Reporting: To make sure stains don't set permanently, please report any accidental spills to the Staingard claims team within 14 days of the accident.

5. Delivery and Collection Fees for Replacements

First 6 Months: If a replacement or repair is approved within your first six months, we will happily cover all collection and redelivery transport costs.

After 6 Months (Years 1 to 10): All claims serviced under this voluntary commercial guarantee are subject to our standard transportation and collection fee to cover essential logistics costs.

6. How Your Guarantees Work Together

A Partnership for Your Peace of Mind: Your 6-Year Manufacturer’s Guarantee is managed directly by our team. The 10-Year Stain Promise is an extended service provided and fulfilled directly by the experts at Staingard.

Our Role and Liability: We are delighted to supply you with this complimentary protection kit to keep your bed looking beautiful. Because the stain policy is a dedicated agreement between yourself and Staingard, any claims, resolutions, or policy details are handled directly by them, meaning our store cannot accept liability for stain-related assessments or decisions.

Full Policy Documents: Please note that the full, comprehensive terms and conditions of your 10-Year Staingard Warranty will be provided directly with the product upon delivery. We highly recommend reviewing their specific guidelines to ensure your policy remains fully active.